SHAASHOP

Cancellation, Return & Refund Policy

Applies to orders placed through the SHAASHOP application and website.

1. Order cancellation

You can cancel your order at any time before the item is shipped for international delivery. Once the item has been shipped overseas (outside of Korea), the order can no longer be cancelled.

If you cancel an order due to a simple change of mind, the refund is the amount paid minus the 5% payment processing fee.

Refunds may take 2 to 3 weeks to be processed. Depending on the card company or payment provider you paid with, it may take an additional period for the refund to appear on your statement.

2. Exchanges and returns

Once the item has been shipped overseas for international delivery, returns and exchanges are not accepted unless the item you receive is different from what you ordered or is defective.

3. Defective or incorrect items

If you receive a defective or incorrect item, please contact our Customer Service Center immediately with photos of the item, the invoice and the shipping box. You can reach us through the in-app 1:1 support (My Page → Customer Service) or by email.

4. Refunds for unavailable goods

In the event that the Company is not able to provide the goods purchased by the User due to reasons such as insufficient stock, the Company shall promptly inform the User and issue a refund, or take appropriate measures for a refund, within 5 business days.

5. Cases where returns or exchanges are not accepted

  • The item has been damaged or made defective by the customer.
  • The value of the item has decreased remarkably due to the customer's use or consumption (for example, breaking the seal of the goods).
  • The value of the item has decreased remarkably due to its time-sensitive nature and it cannot be re-sold.
  • The seller has incurred an unrecoverable liability because the item was customized or produced to order.

6. Customs clearance

SHAASHOP is not responsible for whether an item can or cannot clear customs in the destination country. Please check that the item can be imported before ordering. Customs duties and taxes, where applicable, are the responsibility of the recipient.

7. Contact

For any question about a cancellation, return or refund, contact us at ewshin.korea@gmail.com or through the in-app 1:1 support.